Top critical review
13 people found this helpful
Appalling life span, battery expanded, Apple don't care.
on 28 November 2013
This battery expanded causing damage to my Mac Book Pro 17" and rendering the battery useless after 18 months.
I bought it through Amazon from Eletec. I contacted Amazon and they said that because it was bought through a third party they couldn't do anything. I contacted Eletec and heard nothing back.
I've contacted Apple and wasted hours trying to get them to acknowledge any responsibility for this defective product. They will not. Despite this being a common problem with this battery affecting a huge number of their customers.
This is the third battery I have bought for this computer, all have suffered the same fate.
I am a very good customer of Apple's, and this is yet another example of their decline over recent times in customer service, and I'm disgusted by their attitude.
Only buy it if you have to, and if you do, then don't expect it to last, and when it expands and fails after an unacceptably short amount of time, don't expect any sympathy let alone a refund or replacement from Apple or Eletec.