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Manufacturing Fault & Second Class Service - Beware
on 2 February 2009
I bought this steamer in September after an extensive research. One of the most important features for us was that the trays are dishwashable. We were very happy with the steamer, as it is very easy to use and maintain. I cook vegetables in this four to five times a week, and after each time the trays are put into the dishwasher.
However, within a few weeks the handle of the lid started to crack. It got worse and within two months of purchasing, the handle completely came off.
I contacted Amazon but unusually they were unhelpful and did not want to repair or replace it. Even though they have legal obligations under the contract, they wanted the customer to go to the manufacturer. The lady at the customer service at Tefal I spoke to was not keen to 'service' either, and said that they will order a replacement lid once they receive a copy of the receipt. It took a month for it to arrive after I sent the copy, as it was sent from a third party. In the meantime, I was having to lift the lid with a cloth, which is very dangerous. The lid becomes slippery and hot with steam and I have of course burnt my hands a few times.
I have used the new lid for a month now and can see the glue is already weakening. The bottom tray (most frequently used, as you have to put them in a particular order) also has many cracks, one of them serious. I will no doubt be contacting Tefal again in the near future.
The product is meant to be exposed to heat, yet the trays nor the lid are able to withstand it. Given it is marketed as dishwashable and the product being a steamer, the plastic should be thicker and the lid be made in one piece, not two stuck together. Most Tefal steamers seem to have the same design, and I can now see that it is not surprising the handle comes off so easily. I would also have hoped that Tefal (or Amazon for that matter) would be keener to ensure the safety of customers.
It is a product of great ideas, but if you are planning to use it frequently, please be aware what you are letting yourself in for.