Top critical review
86 people found this helpful
Never ever buy this product!!!!!
on 6 January 2012
I recently bought a house in the Savoie in France. It has an overgrown garden and I decided to buy myself some lovely new Spear & Jackson tools to help me to sort it out.
I bought one of your large stainless steel garden forks and one of your stainless steel border forks from a French mail order company called Outils et Nature in Saint Chamond 42400. In total I paid the princely sum of 112 euros for both, so I was expecting the Rolls Royce of tools.
My forks duly arrived, and one fine and sunny morning I went out to dig up and pot up a small variegated Euonymous from a weed-infested bank so that I could dig over the plot.
I pushed the fork into the ground at the edge of the root ball, pulled back, and crack! The fork shaft parted company from the tines. It snapped clean off, leaving the end of the shaft looking like one of those pink wafer biscuits. It is fortunate I had not been leaning hard on the handle at the time, or I would probably have gone base over apex all the way down the bank. I believe I may have shouted something in surprise. It might have been "fork", or then again, perhaps it wasn't. I was obliged to remove the shrub with a hand fork, which was a task more akin to Time Team than to Gardeners' World.
Outils et Nature promised to replace the fork under your 10 year warranty, so I duly parcelled it up and posted it back, which cost me another 12 or 13 euros by recorded delivery.
Imagine then my surprise to learn that Outils et Nature were not going to replace my fork after all because I must have used it "for a purpose for which it was not intended". I have owned gardens for about 30 years, all told. Now, call me old-fashioned, but I had always thought that digging up small Euonymous bushes from garden borders was exactly the purpose for which a large stainless steel Spear & Jackson garden fork was intended. If this is not the case, I would be obliged if you would tell me what I am supposed to use it for. I really do need to know this, because I still have a virginal border fork which I now dare not use until I get a full Spear & Jackson user manual!
I have asked Outils et Nature to return the broken fork to me, so that at the very least they will be put to the same amount of inconvenience as I have been so far. Perhaps I can make an attractive garden sculpture out of the pieces. I always used to think that British garden tools were the best money could buy, but after my recent experience I am not so sure. Like my garden fork, I am feeling rather badly shafted."
In reply, Spear & Jackson simply referred me back to the same people in France who had called me a liar in the first place. So now I have paid them, paid the return postage, and been called a liar twice. THAT is the Spear & Jackson 10 year guarantee. I will NEVER BUY A SPEAR AND JACKSON PRODUCT EVER EVER AGAIN.