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Customer reviews

4.3 out of 5 stars

on 14 December 2015
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on 4 June 2011
Donald and James Kirkpatrick's work is an update of the classic reference book that forms the foundation of current training evaluation practice. It begins by describing the initial activities of understanding the resources available in your organization and obtaining management support for training evaluation. Chapters three through six teach readers how to measure training outcomes at four different levels:

- Reaction - What is the "customer satisfaction" of training attendees?
- Learning - What attitudes, knowledge, or skills did they gain?
- Behavior - What do they do differently on the job?
- Results - How does training make a difference to the organization?

The book closes with a chapter advising readers how to use training evaluation data to forge a chain of evidence that supports the value of training--or points to a need for change.

This is an excellent, practical introduction to the essentials of training evaluation. Motivated readers may want to follow up with Implementing the Four Levels: A Practical Guide for Effective Evaluation of Training Programs, which contains case studies and additional guidance in implementing the four levels evaluation model.

Jack Phillips and his colleagues have extended the Kirkpatrick model to include strategies for determining the return on investment in training. Their technical work is well documented in Handbook of Training Evaluation and Measurement Methods. See also the forthcoming Metrics That Matter: What CEOs Really Think About Learning Investments for their latest advice about how to talk to management about training value.
6 people found this helpful
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on 22 July 1998
This is an excellent book for anyone charged with evaluating training. After a relatively brief and very readable introduction to the four levels of training evaluation, the detailed case studies will provide any training evaluator with ideas they can use in their own programmes. The book is worth it for the sample questionnaire forms alone.
16 people found this helpful
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