Donald and James Kirkpatrick's work is an update of the classic reference book that forms the foundation of current training evaluation practice. It begins by describing the initial activities of understanding the resources available in your organization and obtaining management support for training evaluation. Chapters three through six teach readers how to measure training outcomes at four different levels:
- Reaction - What is the "customer satisfaction" of training attendees? - Learning - What attitudes, knowledge, or skills did they gain? - Behavior - What do they do differently on the job? - Results - How does training make a difference to the organization?
The book closes with a chapter advising readers how to use training evaluation data to forge a chain of evidence that supports the value of training--or points to a need for change.
This is an excellent book for anyone charged with evaluating training. After a relatively brief and very readable introduction to the four levels of training evaluation, the detailed case studies will provide any training evaluator with ideas they can use in their own programmes. The book is worth it for the sample questionnaire forms alone.