This is probably the finest book of the world class journey ever written, not in theory, but the things we have to do to keep on the journey. Prof Kobayashi brings to light the 20 different skills in a broad perspective that any organization can use effectively to make the journey possible. To truly understand the subtle secrets you will eventually read this book 20 times. You will be so inspired by the graphics you will go to Japan to find the deep rooted meanings of the content, as the processes behind them (2o keys) are a culture in their own right! Enjoy your personal world class journey by starting with yourself!!!