Top positive review
22 people found this helpful
Very useful tools
on 14 December 2010
I've known a lot of the theories about personal interaction for a long time but have not previously come across such a simple explanation of how to put them into practice. Just knowing how to deal with those awkward, exasperating and manipulative people seems to increase the buffer zone. I believe that such people can often perceive that they are unable to get the response they crave and so don't bother trying at an early stage. It provides an excellent series of practical suggestions to help a person step back from a highly emotive situation and start dealing with it successfully, or better still, prevent an on-going situation from developing.
The book is written in an easy and accessible style. It is sufficiently structured that it can be used for reference but is also informal enough to permit easy reading. The use of humour is very well balanced and allows the reader to refocus periodically.
I haven't given it five stars because I am uptight enough to have noticed the kind of errors that creep in when creating works on a computer screen and then editing them later (I can't even write a simple review without errors). You can't beat a good proof-reader and editor. That's more an issue for the publisher than the author though and it does not reflect on the quality of the principles provided.
If you are having to deal with awkward, exasperating and manipulative people (or just one) then this could be a very useful book for you.