Great Book. I saw the man perform his stuff at Hatfield House - he knows how to work a crowd and his approach is no-nonsense, no fluff, just getting it done. Love it! It is already working for me. I'm In The Room!
This book is very easy to read, and describes the types of characters you could have in the workplace, how to identify these personality traits in your current environment and how to deal with people in certain situations etc. Fun reading, a book to share and talk about :)
I've had the good fortune to see Nigel a couple of times now & he is a very inspiring, very funny speaker - The psychology behind "It's a Zoo around here" is fascinating stuff & a real must for effectively dealing with people both in business & in your personal life. I won his book "The impact Code" at a recent seminar, which my daughter then promptly "borrowed", so decided to get that & this book on kindle.