Top critical review
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A disappointing book, now dated.
on 28 June 2001
A thorough view of Deming's prescription for American industry in the 1980s. There are many examples simply explained which is good. However, the text is inevitably dated and in particular he makes much of control charts, 'x' and 'R' charts without any simple explanation of what they mean or how they are derived. The book " Four days with Dr Deming" looks much better in this respect.