Learn more Shop now Learn more Shop now Shop now Shop now Learn More Shop now Shop now Learn more Shop Fire Shop Kindle Worried Blues Shop now Fitbit


There was a problem filtering reviews right now. Please try again later.

on 5 February 2011
The first book I've seen with a practical angle on the strategical role of customer service / customer relations. Mr Goodmand sometimes suffers from putting too much proof, too much quotes, too much (non controlable) data in his text, but I presume that's just due to his passion to convince the reader.
I don't like figures out of internal studies, which cannot be verified, and this seemed a bit too much "I'm a consultant, hire me, and I will substantiate".
But that's more in the early chapters of the book, whereas the rest is just very good. Original angles, practical tips.
And fun to read, not in the least due to lovely quotes.
0Comment| One person found this helpful. Was this review helpful to you?YesNoReport abuse



Need customer service? Click here

Sponsored Links

  (What is this?)