Learn more Shop now Shop now Shop now Shop now Shop now Shop now Shop now Learn More Shop now Shop now Learn more Fire Tablet Shop Kindle Blind Boys of Alabama Shop now Fitbit

Customer reviews

3.2 out of 5 stars
5
3.2 out of 5 stars
Format: Paperback|Change
Price:£27.99+ Free shipping with Amazon Prime

There was a problem filtering reviews right now. Please try again later.

on 5 September 2001
What a bore. The content is re-hashed from a collection of other books with nothing new to add. A lot of the 'opinions' of the authors are plagarised and the rest are all doubtful to say the least. After 2 chapters I was sick of the contradictions, platitudes and cliches. Obviously written by a theorist consultant and not a practitioner... But, judge for yourself if you must.
If you are new to quality then maybe it could be a light introduction, otherwise go for something more sincere and professional...
0Comment| 9 people found this helpful. Was this review helpful to you?YesNoReport abuse
on 18 March 2004
It's an interesting subject made very dull and hard to follow. This seems to be a PowerPoint presentation grown up into a book. The figures and tables don't add anything. The text is turgid.
Avoid this and get something well-written, properly edited, and professional.
0Comment| 2 people found this helpful. Was this review helpful to you?YesNoReport abuse
on 21 November 2004
Being new to this subject I found this book easy to read and informative, just what a beginner needs.
0Comment|Was this review helpful to you?YesNoReport abuse
on 9 November 2001
The book makes it clear and easy for an organisation to shift from ISO 9000:1994 to ISO 9000:2000. it helps understand the depth of the new standard, and gives concrete ways to start the update.
0Comment| 4 people found this helpful. Was this review helpful to you?YesNoReport abuse
on 5 December 2001
Despite a couple of mistakes in clause numbers, I found this book useful in updating my company's quality manuals from the 1994 version.
0Comment|Was this review helpful to you?YesNoReport abuse


Need customer service? Click here