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on 20 January 2014
Bought to help me understand the workings of a position with a company I started working for and as such gave a nice insight into what can, could and should be done to get on within this setting.
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on 27 April 2013
I just started a new job and needed to catch up with various procedures of a successful Helpdesk. This book wa an excellent resource!
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on 3 March 2008
Excellent read - easy, entertaining but full of real life scenarios tha will help anyone looking after a help desk - from small depts to a call centre.

full of ways to motivate your team, get a better understanding of the users and get the company management ear.

Fully recommended - I only recieved mine this morning and have found loads of inspiration,
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on 10 December 2016
out of date
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