Top critical review
Too Wordy, as said by another reviewer.
on 17 March 2017
The topic of the book is just what I was looking for, as I sometimes feel my requests fall on deaf ears. I also feel that lack of assertiveness is holding me back with work issues.
This book goes some way in dealing with the aforementioned, but, as a previous reviewer stated, the salient points take some sifting out.
Also, the listening section is based on reflecting back to the speaker, but not all conversations flow like that. There was very little advice on, for example, concentrating on the main concepts, or reading between the lines .
Ok, but reading it became a chore around two thirds in.