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on 1 December 2008
Thought this book would be more of a handy hints for hoteliers of cost effective tips and how to get the best from your team. Have only made it through the first chapter but it is all about if you were building your own resort and how to pick the best sight not useful for the small hotel or guest house owner definately not a how to guide. May be useful for someone studying hospitality at uni but not a book for general interest
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on 27 November 2007
I would reccommend this book for any one in a management position within a hotel, expecially those (such as myself) in a deputy position looking to step up to a General manager position. The book covers several areas such as new openings, motivating the operation team, marketing and many more.

Simply an excellent book which i could not put down and cant wait to put into action in my hotel.
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on 18 February 2014
Clever view of the hospitality industry, usefull tool for the ones who want to work on this business, good tips
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on 16 November 2014
Revealing and well written
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on 17 September 2016
Simplified to be do clear
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on 21 March 2014
all good. I recommend.
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on 31 May 2015
My daughter like it
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on 21 March 2013
Great read about a mans life through the hospitality industry. Starting as a desk clerk, all the way through to being owner and operator of huge resorts. Very easy to read, even the beginning where he is explaining how to plan and build a resort (something i can never imagine myself doing). But alot of his message boils down to 'work hard, common sense, and try to enjoy'
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