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on 21 January 2010
While a few good points are made in the text they would barely fill a short series in a trade magazine. The authors seem to assume that because outsourcing of business processes is relatively new (i.e. relative to the history of the corporation) that all readers will be completely naïve on the associated issues. However the procurement of goods and services are not a new subjects. The authors thus waste a good deal of time covering material that many managers will be familiar with or can get ready advice from contracts and procurement colleagues. The authors promote the concept of employing a `Chief Resource Officer' and certified out-sourcing professionals with all the enthusiasm of people wishing to create new silos and overhead rather than integrated solutions. The authors offer no particular insights from their own apparent outsourcing experience in the form of case studies (de-identified or otherwise).

The majority of the book covers the perspective of the company outsourcing and focuses on large outsourcing deals. The second part discusses getting a job with an outsourcer. This section is accompanied by hints like `TIP: Follow the winds of change' and `TIP: learn to use cutting edge job-hunting tools' by which they seem to mean the internet. A final part briefly how to set up a small outsource provider. One tip their refers the reader to the web site address of the institute for outsourcing founded by the authors. That address is no longer active....

The authors' apparent preferred writing is to create lists. While sometimes bullet pointed lists are appropriate it soon becomes wearing. Close to half the book is also made up of long and bland lists of activities that can be outsourced, large outsourcing providers, outsourcing web sites etc. These lists are not appendices but buried in the text of chapters. Not only is this material generally US-centric, it is also now 5 years out of date and basically their inclusion is an insult to the environment. These large lists would be better maintained on a web-site. Frustratingly the authors have a web-site for the book that is still active and does include some of that information there. The terms and conditions that must be accepted to download a simple list of vendors from that site are 4 pages long, which is a sign.
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TOP 500 REVIEWERon 21 December 2005
Authors Douglas Brown and Scott Wilson offer a good, elementary introduction to outsourcing. They present a comprehensive survey of how to decide whether to outsource and how to select an outsource vendor, deal with contract negotiations and prepare for the reality behind the hype of outsourcing. Many business readers may be surprised to learn that, notwithstanding the great difference in pay between Indian and American engineers (for example), first-year savings on outsourcing contracts may be as little as 15%, and company productivity may fall by this amount or more because of the time you must invest in knowledge-transfer and training. The book includes a lengthy directory of firms involved in outsourcing services and provides several chapters to guide employees who are facing the possibility of having their jobs outsourced. We recommend this book to managers whose companies are considering outsourcing and to those who hope for careers in the burgeoning outsourcing industry.
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on 9 September 2010
The book is more for those who have no knowledge or exposure to outsourcing before. If you are looking for more meat in outsourcing then this is not for you. However if you are an oursourcing virgin then this is a treasure mine.
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on 24 July 2009
This is a practical quick reference book. Very useful if you are in the US - all addresses and information is US related.
As I am working in Europe, I had to do my own research of companies and sources of information.
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on 20 December 2006
Brown has achieved to describe a great deal of the outsourcing project management side of how to outsource. However, while I was reading the book I felt I had heard it all before in some other books I've read previously on outsourcing contract and project management. The only essence in the book are the good examples provided to explain each stage of the outsourcing process. I would say that there are books which do go through outsourcing in more ways than one including socio-economic, legal and cultural aspects of onshore or offshore outsourcing.
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on 4 September 2011
You know, the black book of outsourcing is an authoritative and engrossing story of how outsourcing should and does work. However, this particular book was from the 2005 edition and therefore a lot of things had changed in the fast moving world of outsourcing, including the list of suppliers and advisers that the book boasts of. Highly recommended the latest edition.
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on 16 March 2006
I've read the top ten books on outsourcing in order to teach our companies' managers on the concepts and trends.
By far, THE BLACK BOOK OF OUTSOURCING, surpasses the others in resources, quality and readibility, and most value.
If you're only going to buy one book on outsourcing, make it this one.
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on 17 September 2005
I READ THIS BOOK COVER TO COVER. IT IS EXACTLY WHAT PEOPLE ARE SAYING ABOUT IT. BEST VALUE FOR THE AMOUNT OF PRACTICAL, INTERESTING AND ACTIONABLE HOW-TO'S ON OUTSOURCING YOU WILL FIND.
THESE REVIEWS SUM IT UP VERY WELL:
Robert Reich
"This book will help you gain an understanding that in the new global, high-tech economy, there's no cruising altitude."
- Former U.S. Secretary of Labor, Clinton Administration
John Steele
"The code for outsourcing management has been broken and the secrets for success are here in this book. The Black Book of Outsourcing has it all. This book will surely be a classic."
- Group Director,British Telecom/Yahoo
Joseph P. Quinlan
"An exhaustive, in-depth look at one of the most pressing competitive issues of our time. Required reading for all executives who hope to survive in the global economy."
- -Chief Global Economist, The Johns Hopkins University
Joann Martin
"Brown & Wilson deliver on the best, most innovative, new practices all aimed at helping one and all survive, manage, and lead in this new economy."
- Corporate Vice President, Pitney Bowes Management Services
Ashish Arora
"The Black Book of Outsourcing offers fresh, organized thinking on one of the most vexing and emotionally charged business challenges."
- -Professor, The Heinz School of Public Policy and Management, Carnegie Mellon University
Thomas J. Donohue
"The Black Book of Outsourcing moves beyond the rhetoric and offers specific strategies for those choosing to outsource and for those whose careers have been impacted by outsourcing. Outsourcing is a reality. This book shows companies and workers alike how to turn it into an opportunity."
- -President and CEO, United States Chamber of Commerce
Terry Jost
"Outsourcing is not a fad, but an important shift in how business is done in the global economy. As a global outsourcing leader, Capgemini understands the importance of being informed in making any outsourcing decision. The Black Book of Outsourcing provides a wealth of information on how to get it right."
- -North American Outsourcing Leader, Capgemini
J. Brian Quinn
"This book challenges readers to re-evaluate their preconceived notions about outsourcing."
- Buchanan Professor of Management Emeritus, Tuck School of Business, Dartmouth College
Ward Holland
"This is, without question, the most comprehensive publication on outsourcing. It's destined to become the most regarded source of essential outsourcing information and practice. The Black Book of Outsourcing is the most important outsourcing investment you can make."
- Vice President, Strategic Initiatives and Corporate Development,Wachovia
Shiv Nadar
"Outsourcing is a business imperative in our interconnected and interdependent world. Organizations who successfully leverage its power create value for their stakeholders. This book will help you master that destiny."
- Founder and Chief Executive Officer, HCL Technologies
Dilip R. Vellodi
"Business leaders hoping to understand the concerns, challenges and motivating forces behind the subject of global sourcing will find The Black Book of Outsourcing to be an extremely valuable and important tool."
- Chief Executive Officer, Sutherland Global Services
Juergen Rottler
"Oracle-On-Demand (formerly Oracle Outsourcing) is the future of how we will develop, deliver and support technology, a service that eliminates the challenge of managing IT. The Black Book of Outsourcing captures how to get outsourcing results and provides invaluable advice for leaders who are trying to drive tighter execution within their organizations."
- Executive Vice President, Oracle Corporation
Raj Patil
"As more and more companies embrace offshoring solutions, The Black Book of Outsourcing should become a useful aid to the business person looking to navigate the industry with success."
- Senior Vice President, Marketing and Sales Strategy, MphasiS Corporation
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I bought this after reading other reviews both here and in the US. I was not disappointed.Well worth the money.
Another source of good quality advice from a UK Source is "The Outsourcing Handbook." Pub 2006 by Kogan Page.Recommended by the Institute of Directors.

Stan Felstead. Interchange Resources. UK.
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on 16 February 2015
Goo book
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