Top positive review
4 people found this helpful
Helped my communication and effectiveness immediately
on 2 November 2002
I recommend this book to everyone who wants to improve their interactions with others and understand themselves better. I have found my understanding of other people and my interactions with them improve enormously since I read it.
The book is simply and clearly put together. It explains why we are generally such poor listeners. It gets you to understand how effective a listener you are already and helps you build your listening effectiveness through some very simple steps and helps you develop an interactive, empathetic style. Once you have read it I guarantee you will look at the world in a different way and other people will comment on how much better a listener you are.