Top positive review
One person found this helpful
Better and Broader than most others
on 9 March 2009
I've used this for a BBA program course in Business Process Re-engineering. It works for that very well. It's fairly clear; covering the main aspects of BPM, BPR, Six Sigma, and TQM. A small problem that one can easily get around is that the order of presentation is somewhat top down, so that a student can get confused very easily if the course followed the book. I'm using it again this semester, but supplemented by Aalst & Hee's book on workflow management. The combination, presented in the correct order, provides a good fundamental course for a second or third year student.