Top critical review
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Not great UX
on 16 March 2011
I was quite disappointed by this book. Firstly, it isn't really a book about user experience per se, but rather focuses on product design. User experience is discussed, but only as part of the broader field of product design.
My second criticism is that Buxton devotes way too much of the book to discussing the role of 'the designer', and arguing the case for design as a key part of the product development process. At times he tends towards ranting, e.g. when he argues semantics on Don Norman's rhetorical quote "we are all designers".
Additionally, I found Buxton's use of referencing and citation a bit obsessive and slowed the flow of the text. It is as if Buxton is trying to show his credentials as an academic. A text like this needs a lighter touch.
I would expect a book on user experience to talk about product design, but also go into detail about user perception, marketing, product identity and branding; the overall experience of a product or service. Also, given Buxton's background I expected a great focus on user experience in computing, specifically software.
This is really a book about the role of sketching in product design, so in my opinion the title is a misnomer.