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Customer reviews

4.5 out of 5 stars

on 27 August 2012
Normally technical books are dry, boring and tedious to get through. The ITIL books are no exception, but do contain a wealth of knowledge, give a full view of the Service lifecycle and are the definitive authority. Whilst you may not use every component of the ITIL framework, there are gems in these books that can be applied today to; Improve your IT department service operation, Give a greater overview of the full project elements, A framework for service and product lifecycle, or developing service/product models.

These books should be a part of every PMO & Service library and for the consultant they can only help to improve your delivery and open up other prospects.

The library is not necessary if you are embarking on the ITIL Foundation course, but do come in handy as a reference for the Lifecycle and Capability modules and are a must have if you are either moving to Expert Certification or implementing an ITIL type framework in your organisation.

For those who are Project/Program managers, these are essential in supporting product/service delivery and highlight others areas that should be considered when initiating projects and to give you a full understanding of product/service delivery. They will help you stand out from the rest of the delivery crowd.

The way the books are written makes it difficult to work through, so I suggest you do the Foundation course first to get an understanding of the thinking behind ITIL.
5 people found this helpful
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on 28 July 2016
About as exciting as a book of this type can be, be prepared to work hard!
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on 15 July 2014
great value
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on 11 November 2013
Excelent resource.This book covers all of the items needed to pass the ITIL 2011 LSS Exam in sufficient detail.
Highly recommended, I passed in one go!
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on 24 October 2015
Well, I knew the content of the suite before I bought it, then my expectations were met
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on 1 July 2014
As described and with prompt delivery.
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This is a great book I will recommend it for all interested in taking the ITSM career path. The contents are just perfect
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on 10 May 2015
Great reference set, but doesn't include a PDF or ebook version so it's essentially going to sit on a bookshelf most of the time.
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on 7 October 2011
These books contain the basis for any succesful IT organization. A bit heavy to haul around, they should be in any IT department.
2 people found this helpful
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