Top positive review
29 people found this helpful
THE book to begin a carrer training customer service skills
on 21 February 2001
In 2000, I made a decision to switch careers from management into training. I had some thoughts and ideals about what I wanted to achieve during my training sessions, but this is THE book that helped me achieve all that.
The concepts and team games within this book are invaluable and written in an easy to follow and fun format (My favourite is Tennis Shoe Alien). It has encouraged me to evolve as a trainer and given me the confidence to start devising my own ideals and team games.
This is the best book I have ever invested in and has paid off big time! A big thank you to the authors.