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Customer reviews

4.6 out of 5 stars

on 24 August 2007
The book that introduced the west to Kaizen. This is a MUST read for managers who want to implement kaizen tools and improve overall quality in their place of work. More in depth that his second book "Gemba Kaizen" which I recommend as an introductory text before moving on to this.
4 people found this helpful
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on 13 June 2014
Book for those who really want to learn about other types of Marketing techniques. It compares the Japanese management to the American management systems. Very descriptive and easy to follow. A must read for managers
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on 24 March 2016
good book
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on 21 October 2017
Brilliant read a must have for any lean student
One person found this helpful
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on 6 January 2017
Great Book
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on 14 February 2014
Highly recommended. It is a classic of continual improvement literature and worthwhile reading. It gets one less star because the author's later book Gemba Kaizen takes his thinking further forward.
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