Top positive review
4 people found this helpful
Powerful step by step process for holding anyone to account...
on 26 July 2013
This book does what it says on the tin! I thought the previous version, Crucial Confrontations, was powerful, but this latest edition surpasses it by a country mile! Whether you are a senior leader, a supervisor, an employee, husband or wife, or mum or dad, this book provides a simple step by step approach to speaking up to others when they let you down. It starts by helping us refute the belief we often have that we simply cannot speak up to some people, or that it's just not worth it...and then offer practical tools that hold our hand through the journey we must take to effectively speak up to others....and in doing so, make our lives less stressful, and far more rewarding and successful.