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on 26 July 2013
This book does what it says on the tin! I thought the previous version, Crucial Confrontations, was powerful, but this latest edition surpasses it by a country mile! Whether you are a senior leader, a supervisor, an employee, husband or wife, or mum or dad, this book provides a simple step by step approach to speaking up to others when they let you down. It starts by helping us refute the belief we often have that we simply cannot speak up to some people, or that it's just not worth it...and then offer practical tools that hold our hand through the journey we must take to effectively speak up to others....and in doing so, make our lives less stressful, and far more rewarding and successful.
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on 31 March 2014
I have read and reread this book and despite having done the same with their other books, there is something I learn or resonates on every reading.
Should be required reading for all managers and parents...
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on 20 February 2014
Do not hesitate to buy this book. useful and easy to read.
I recomend it to any manger, team leader, father or mother
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on 29 August 2014
Caveat emptor! This is not a new title, it is actually the updated second edition of 'Crucial Confrontations'!
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on 3 September 2015
Best book I read last year
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on 2 March 2016
Very good
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