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Insightful and honestly believable
on 27 April 2009
A real eye-opener of a book about behind the scenes of the corporate machine that is the big golden arches of McDonalds. The writers focus on their experience working their way up the Mcdonalds ladder in a sentimental and direct way. Their relationships, planning, heirachy are all laid out in a over simplified, but understandable way.
The experiences are not stand-out amazing, but grounded in reality without any glossiness
. For instance, one section, Facella was in a dilemma in what to do when one of his close friend and hard-working employee, lashed out at a schedule in front of the rest of the working team. Using tact and balancing friendship with his responsibilities as a manager, he outlines why he made the decision and its lasting impact on the relationship was maintained, whilst ensuring he did not lose face in front of his other employees.
Would be leaders would be wise to take a few lessons like these on board.
It is possible for managers and employees to have friendships. However, it's easier to say than do, as many can find in the world of work.
At times, it is fulfilling to realise that the truly honest and humble people reach the top, and stay at the top of their game, in a world where being obnoxious, dis-honest and self-centered is seen by many as the key to succeeding in the business world, as well as other professions.
A useful read if just to humble yourself.