Top positive review
53 people found this helpful
Excellent guide to implementing Six Sigma and DMAIC.
on 23 January 2003
In the Preface the authors say you can use the book in whatever way works best for you, and it's true. If you don't know much about Six Sigma and the DMAIC methodology, you can start at page 1 and read it as a narrative. If you're already a Green Belt and need a bit of help in the middle of a DMAIC project, you can dip in and readily find useful reference material.
The text follows a lively upbeat style that really promotes the whole approach and specific techniques, and motivates you to get out there and try it out for yourself! The team 'fieldbook' is absolutely justified - there is a wealth of clear and complete descriptions of the relevant techniques for each stage of DMAIC (Define, Measure, Analyse, Improve, Control), well organised in clear sections with useful diagrams. This is supplemented with useful 'real-world' tips, illustrative examples, possible problem areas, case-studies and cross references to other parts of the book.
The authors claim to have extensive experience in implementing Six Sigma on successful business improvement projects. Based on the content of this book, I have absolutely no reason to doubt that claim.