on 30 June 1998
With anecdotes to back up the prinicples set forth, this book clears the fog from many of the myths and unsuccessful techniques that aim at increasing performance in any size organization. The phrase "myths and unsuccessful techniques" is intended to label systems and approaches that rely on changing employees' value systems or behaviors that are derived from them; winning the hearts and minds of the employees; or putting fires in their bellies. Larkin and Larkin direct attention to what needs to be done for business success; who needs what information in order to achieve success; and how to set about devising measurable systems that make people fundamentally accountable for results. Sounds simplistic, but in the morass of business improvement approaches, this is a breath of fresh air. An easy read for a complex subject, with illustrations of direct applications for immediate use in almost any business.