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Customer Review

Reviewed in the United Kingdom on 6 June 2021
Last year I ordered a blue pair. They arrived and were as described, of good quality and washed well. This year I ordered a black pair. They were cuffed at the bottom of the leg and were very different to the first pair not as described. I wrote to the company and they offered a return or 10% refund and an apology. As we were going on holiday the next day and needed them I accepted the10% as they did fit. On return from the holiday I ordered another black pair believing an error had been previously made. Unfortunately when they arrived they too were cuffed at the bottom. Once again I wrote to the company stating they were not as described. It was at this point I checked for my previous 10% refund. Not that this was a lot of money but more an issue of principal. I found I had not received anything and advised the company accordingly. They asked me to check, which I did. No apology this time and in fact their final message said that 'as mentioned in the listing the style can be cuffed or open style - so random style. ' I have not found that sentence in the listing. Maybe the price difference between the black and blue pair acts as an indicator? The blue pair were exactly what we wanted. Had the black joggers been advertised as cuffed we would not have ordered them. I do not think the advertisement is clear and from the response I received from the company I am still not clear as to whether all the jogging bottoms are sent out randomly or whether that comment only applies to the black pairs. Disappointed.
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Product Details

4.1 out of 5 stars
4.1 out of 5
431 global ratings