Dr Angela Moore has a Doctorate from University of Southampton in management creating statistical models. She also has an MSc in Operations Management from Manchester University and a BSc from UMIST in MSOR. Since 2001 she has been working for C-Desk Technology as a management consultant which helps organisations from around the world manage their shift operations more proficiently.
Angela along with Alec Jezewski are the first to write practical guides, based on their extensive experience, to help companies better manage their shift operations. Companies they work for range from the very largest to small offices. Some of their more illustrious clients include UK Government, including 10 Downing Street, Royal Bank of Scotland, Barclays, ICI, Twinings, ExxonMobil, BP, Novartis, NCR, Universities, Carphone Warehouse, Rabo Bank, and National Grid.
Being a mathematician and statistician Angela has assisted companies improving their overall shift pattern designs, define their workload and run operations more effectively. She has designed several software packages to help create and manage shift patterns including VisualrotaX.
Angela's statistical analysis techniques have enabled organisations to put in very cost effective and efficient absence and holiday cover arrangements. By assessing absence statistics, she has enabled companies to analyse their absences to predict when staff will be absence and provide cover accordingly.
Angela has advanced the rather crude Erlang's equations for call centres, the most frequently used method of analysis in predicting staffing requirements, to include new equations that cover real events (meal and rest breaks, queues, dropped calls, redials, etc). Location analysis is a new field, whereby the location of goods within a warehouse or jobs around the country can contribute significantly to the efficiency of an operation. Angela's analysis gives great insight into the way that organisations can organise maintenance work, repair work, emergency services and the location of new facilities.
When your operation requires human resources, it is not enough to just optimise the operation as you would for machines. You need to evaluate your human resources from their perspective. What would they do, what would they like. Then you can create a better working environment and achieve the best from your people.
If you would like to know more about her work with C-Desk Technology please visit www.oranalysts.com