Top critical review
What a crushing disappointment
26 October 2018
I have been a fan of Bose since buying one of their cd clock radios about 20 years ago. A bit expensive but worth it for the quality. So when I finally decided to go for a sound bar to go with my 55" LG OLED tv, it seemed a natural choice. Reviews were great too (though I have learned to be a bit skeptical of those!)
As others have noted, all the 20 page instruction booklet says, in many languages, is download the app and follow the instructions. OK. Did so. What a poor app. Kept crashing. Didn't warn up front that you have to wait for the sound bar to update its firmware before it can connect (leaving me to spend ages switching both the app and the bar off and on to try and reboot and get it working.
Just as I gave up it somehow connected. Now for set up. It wanted me to input my devices. Fine, that worked for the telly, though the app just hung after I had finished inputting. What about my Amazon TV. No way, it would not recognise that within the app at all. Ok so how about my NowTV box. Not even a category for that which I could input. I gave up. Looks like it's just going to support the tv then.
Still it has got alexa, that's something. Inputted my amazon account details. Let's see if it works. "Alexa, what time is it" "I don't think I know that one". So it seems the microphone array is nowhere near as good as amazon's own products at a fraction of the size and price.
So then I decided to play some music from my amazon music app via the bose app. It worked. The music played, but (and this is the worst of all) what poor quality sound. Not even as good as the tv sound in my opinion. Nor my pure radio.
Maybe its just a problem with the signal, I thought. So let's see what its like with the tv. Now how do I switch to tv mode? Believe it or not I could not find a button within the app to do that. I looked through all the settings and screens and there does not appear to be a "source" button in evidence anywhere. I kid you not.
I did get it to play tv sound by switching both devices off and back on again, but as before the sound was woeful. Even on 100 in the app the volume was limited and quality no better than the tv's own speakers. Did I really pay £800 for this?
Thank goodness for the distance selling regulations, that's all I can say. I hate returning stuff but these folks do not deserve my money.