Top critical review
Holy Cow! useless batch of Genuine HP cartridges but saved by Amazon Customer Services (Wish I could rate them 5 stars)
8 October 2017
CB320EE - first one, then it's replacement cartridges arrived DOA reporting that they were "Missing or Damaged", went through the whole HP Printer troubleshooting guidance step-by-step and it wasn't the printer at issue as only replacing the almost empty original cartridge would bring the printer back online. Amazon customer support were very understanding kindly stepped in and sent a third one which arrived today and installed without issue. I have a theory which may not be correct but it's probably that these inks are getting old as newer printers take different cartridges and less of us use this mark, so we are getting dodgier and dodgier stocks. There is no direct way to query HP on cartridges as their support sites do not accept parts references to start the support ball rolling. I've attached a picture of both boxes as dispatched by Amazon, both appear identical with used by dates of May 2018 and both manufactured in Ireland, the damaged one came in the box above and the now installed one is from the box below, no clue as to why only 1 in 3 received this week wasn't defective. UPDATE - The third cartridge has failed, I've had to put back the almost empty one again. Picture is of all three the warranty dates as suggested by HP support (see their reply) are below (the almost empty one is 2019/02) and the two full but defective ones are 2018/05 and 2019/05 as shown on the scales.