Top critical review
7 people found this helpful
It looks very nice (I have the 3 burner plus model)
on 24 August 2014
Purchased this grill elsewhere, but wanted to leave a review of the actual item. It looks very nice (I have the 3 burner plus model), heats up quickly, and cooks evenly.
Unfortunately the design has one major flaw; when the 2 grillstream plates are stacked on each other the total height brings it just above level with the front rail on the grill. This allows the fat to run over the 'Grillstream' tag at the front and onto the front of the grill, missing the fat catchment gulley completely. Contacted Leisuregrow to inform them of the design flaw, their response was...no response at all!!
Completely appalling customer service, especially given the price paid of £330!! I purchased British made expecting a better service, how wrong I was. The only remedy for the design fault appears to be to grind down the feet of the plates t reduce the overall height.