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The Devil is in the Detail
on 14 June 2016
And so I take delivery of my 5th Wahoo TICKR in 6 years, the previous ones having stopped working. Two were free replacements, thank you Wahoo, and two I paid for again, since I couldn't be bothered to go to all the trouble of finding the receipts, boxes, trip to the post office etc.
When it arrived, the unit itself wouldn't fit onto the strap, since the female bits at the ends of the strap were too small. I suppose a bit of fiddling with a screwdriver blade of just the right width might force the little bars inside the hole sideways sufficient to accept the 'button' on the unit itself but why should I have to do this?
The moral of the story is twofold. We live in an electronic age in which circuits are small and fragile and just stop working after a while, unlike the big macho electrical fittings sparking away in Frankenstein's lab. You're not buying the heart monitoring service, you're renting it. Second, the people at Wahoo have become just too dam' idle to do proper quality control on their products. (I've noticed the same with some other manufacturers with well established brands. Their accountants listen to the cash registers going *ka-ching* while their engineers fiddle away on some new product without bothering too much about the old.) Where's the person running the show who should CARE?
A word of advice: keep the strap from the old monitor when you order a replacement, free or paid for. Other than that, it's a good enough product and unless someone out there writes in enthusiastically about a different one, I'm sticking with TICKR, grrr.