Top critical review
2 people found this helpful
Delivered in broken condition
on 6 April 2017
I purchased this computer thinking it was a good deal for a refurbished computer that I would use occasionally for writing documents etc and doing some light internet browsing. Mainly I bought it as a computer to use to print documents, archive and save photo albums etc. When I purchased the computer I was abroad for a few months so when I arrived home and finally got to unpackage and set it up the 6 month warranty had already expired. No problem, I thought as it was quite cheap anyway and as long as it worked I wouldn't need the warranty. I thought it would be fine as I had read good reviews from other buyers.
The first thing I noticed when I opened it was that the plastic casing for the CPU was cracked on one side like it had been dropped and there was also damage on the metal part of the casing like someone had jimmied it open with a crowbar. Now, I didn't expect it would be in perfect condition, being refurbished and all, but this looked as if it had been thrown around and generally beaten up.
I went ahead and plugged everything in and went to start it up and there was a loud bleep and a few LEDs flashed on the front of the CPU. The internal fan got very loud (not a healthy sounding noise) and the LEDs continued to blink. Meanwhile there was no input detected on the monitor and it went into standby after 10-15 seconds. The loud noise from the CPU continued and I was unable to turn it off by holding in the power button. I unplugged the whole thing and left it to settle down. I tried again about a week later with the same result and again on another occasion with no improvement. I considered taking it into a repair shop but I have been quoted £60 for a diagnostic in most places plus the price of whatever repair or new parts are needed. I didn't think it would be worth it as I payed £75 for the whole set up to begin with and i would need to spend another (at least) £75 just to have it turn it on for the 1st time.
So I payed £75 for this computer and it was delivered to me already broken. I read before I purchased that these refurbished computers had been thoroughly tested before dispatch. This is obviously not the case. Now Im stuck with a computer that doesn't work, which is out of warranty that i cant get fixed because its not worth the money.
Extremely disappointed all round.
I would have gave this zero stars if I could.