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Activation Problems 13
on 14 April 2014
There is not much to say regarding a subscription card for Xbox Live Gold. Yes this one comes with one month extra free but for that exact reason I had issues trying to get my code activated. Well so I was told by the third person (first competent one) at Xbox Live whom I talked with.
I spent well over a week sending emails, calling support and waiting for them to contact me back to say the issue had been resolved.
Even now I still do not know for sure, as to what the actual fault was, I am still waiting for my "Fixed confirmation," email from Microsoft.
For these reasons and more I have voted this product as being 3 Stars only, because if it was due to the 13 month card causing problems on my account, then I would not recommend this. As I've said though, I have yet to be told what actually caused the problem.
The only reason that it is now working for me is...
I simply got fed up waiting over a week for "Tier 2," Customer Support to resolve the issue and/or contact me, that I tried the card again myself once I went through the same steps the "Tier 1," support gave me a week earlier. After deleting my system cache (it's easier than it sounds), deleted my profile and then finally downloaded it again from Live. I went on to enter my pass-code for the 342nd time and BINGO... It worked.
I have left these details here in case anyone else has had a similar issue when purchasing the card. If you do have a similar issue and need any more help than what I've vaguely went over here, then please leave a comment and I will answer back to you to provide any assistance that I can.
I had a horrible time trying to get through to Xbox Live Support using all formats. Eventually I called them the old fashioned way by phone (had to go to a number finder website, just to acquire the number as it is no where on their own site). The first two peeps I talked to were totally hopeless, must've been third time lucky for me because I got a nice helpful lad on my third call. Even though he did eventually pass it on to Tier 2 support, he tried his best.
Sorry for the length of this "Review," but I feel it's more important to inform potential buyers that I had issues for I know I would've jumped at the chance to find any information regarding this but found none.
Perhaps it was an issue unique to my console only but I still feel the need to let everyone considering the 13 Month Gold Pass-Code know what I experienced.
Thanks for reading.
ADDITIONAL: Xbox Live have not contacted me once in the past month to inform me of the issue or if they have fixed it. They may well have been the ones that fixed it, but some information to confirm this would be nice? The reasons I was told for this delay by Helper No.3 were... XBone has priority at the moment!
That just sucks!