Top positive review
36 people found this helpful
IMPORTANT WARNING ABOUT THE DOWNLOAD
on 3 November 2013
I have used Norton AV for years, because I believe that something as important as Anti Virus software has to be updated frequently, and that service costs.
So I want a product that I can trust.
I usually look for special deals about the time my annual subscription is due to expire, and this year the best around seems to be the download from Amazon.
HOWEVER - when I ran the install, it removed and then re-installed the 2013 version of the software (version 20.nn), instead of the 2014 version (version 21.nn) (look in Help>about to find the version number).
AND it removed my '36 remaining days' left from my previous subscription, and started again at 366 days. ie I lost 36 days subscription which is equivalent of 10% of the value of my old subscription.
SO - Now I still had the old version, set to run for 366 days instead of the new version set to run for 402 days.
HOW TO FIX THE PROBLEM. I went to the Norton site and logged into my account where I saw that the 'New' software had been registered from todays date. Next to it is a 'Download' button, and since I had nothing to lose I ran the download again. This time it installed the correct version.
BUT I an still 36 short on my subscription which I doubt i'll get back (I have tried emailing Norton support so I will have to wait for their response)
To sum up.
1 DONT UPDATE YOUR EXISTING NORTON ANTI VIRUS SOFTWARE UNTIL THE DAY AFTER IT RUNS OUT OR YOU WILL LOSE OUT.
2 CHECK IN HELP>ABOUT THAT THE CORRECT VERSION HAS ACTUALLY BEEN INSTALLED. IT SHOULD BE 21.SOMETHING