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Beware! Great sound comes with great responsibility... to fix the numerous software bugs!
on 17 April 2016
Logitech G930 is one of the best budget-oriented wireless 7.1 surround gaming headset you can buy in 2016, and you will always run into great deals for it thanks to it's relative age and... well, problems and return rate. While the sound quality is amazing and you may even get used to its loose and sweat-inducing soundcaps prone to fall off if you for some reason lean back to cackle like a villain after defeating your opponent, what Logitech and its sellers online will never tell you is that this product is incredibly buggy, both in software and hardware aspect, and what you are essentially buying yourself a problem generator that will effectively wipe out all your product loyalty in Logitech.
Below is just a sample of problems and solutions that have been personally experienced, and solutions are proven to work on Windows 10 64-bit. It should give you a good look at what you're getting into, and also help you not rush into return policy for this particular headset.
Problem #1. The headset is constantly turning off. I turn it on, it stays maybe 5 seconds, then turns off.
Solution: Kill the Logitech Gaming Software. Go to your headset internal settings folder, usually C:\Program Files\Logitech Gaming Software\Resources\G930\Manifest . Copy the Device_Manifest to a new location since we're about to edit it, and you cannot directly edit files into Program Files folder. Open it with Wordpad, since Notepad will break the line format. Search for: turnOffInterval="900". Change value of 900 to 0. Save, and then copy the file back to its original directory in Program Files, you will need Administrator Rights to do this. Restart. Cross your fingers. If this doesn't solve your problems, use the solution to Problem #2.
Problem #2: The headset suddenly generates static buzzing sound. Nothing helps to stop it - PC restarts, headset turned on and off. At some point, the headset also starts turning off immediately upon turning on.
Solution: You may have connected the dongle to USB 3.0. If so, move to USB 2.0 port, this is a known issue. Then, uninstall drivers in Device Manager. Search online for Logitech Gaming Software 8.410, you can download at: ftp://ftp.logitech.com/pub/techsupport/gaming/lgs840_x64.exe . Restart. This should allow the headset to connect and remove the static buzzing sound, but it also may introduce Problem #3.
Note: Downgrading to 8.410 also gives you access to a feature that was removed from later version, Voice Morphing. It was removed when the contract between Logitech and Spelling Bee expired. But by downgrading, you may still use the feature however with only the default choice of voices.
Problem #3. The headset only generates 2.0 Sound. I can hear only left and right channel via Surround Test in Logitech Gaming Software.
Solution: Uninstall drivers in Device Manager. Open the Logitech audio driver folder, usually located at C:\Program Files\Logitech Gaming Software\Drivers\USBAudio . Right click on LGSH_USB.setup file and choose Install. Restart. Logitech Gaming Software should now let you hear proper 7.1 sound. If not, repeat until it does. This is known to have a random rate of failure.
Problem #4. Logitech Gaming Software claims my headset is about to die, but I have been using it wired and charging all the time.
Solution: Don't sweat it. It is a known issue the battery calibration goes haywire after downgrading to 8.410. Also, Logitech G930 does not charge while it is turned on, even if connected to USB. To charge, make sure it is turned off. It also helps to use a third party Micro USB cable rather than the supplied dongle dock.
Problem #5. I turned on my PC and my Logitech G930 doesn't play at all.
Solution: Go to Device Manager or right click on the Volume, choose Playback Devices, and then disable and enable the Logitech 930 device. It should play now.
Problem #6. Logitech G930 doesn't charge anymore. I connect it via USB but the charging orange light never shows up.
Solution: Swear like a pirate, whine on Logitech forums, promise to never buy Logitech products ever again, and return your headset to Amazon. Welcome to the club. The issue is that a sizable batch of this product have charging port problems. Evidence: [...]