Top critical review
5 people found this helpful
Warning do not buy this printer!-
on 17 May 2015
Warning do not buy this printer!- the Brother MFC-J4610DW printer we have has developed a fault after a about a 18 months of patchy performance. Ink is expensive and quality was not as never as good as the demo pieces we saw at purchase. However while performance was tolerable the real fault started about 3 months ago with the continuing print jams and failure to print. Despite rigorously removing the jams cleaning and following about every online maintenance advice we can find cleaning - now we're lucky if one in 10 jobs prints. Customer service has equally been responsive but unhelpful. Occasional as if to tease us we get an OK print but this only serves to remind us what we don't have. This is my first experience of Brother printers and first ever ever critical review - and would have happily given 0 stars- the printer has driven us to this and wasted many an hour trying to fix it. I repeat DO NOT BUY- in fact on this evidence best avoid Brother altogether.