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3 years warranty, WHAT WARRANTY?
on 29 July 2016
Be very beware of Dell warranty support procedure. I a true sense it does not exist.
I bought a brand new Dell 29 inch monitor off an Amazon trader with STANDARD 3 YEARS WARRANTY. After a while the monitor would not switch port and as such I claimed a warranty replacement. It would seem that DELL UK plays no part in this process. After several phone calls around the Globe I ended up in Philippines who informed me that the monitor was registered under some one else’s’ name in China. You are required to fill in the original purchaser’s particulars, an impossible task.
I made a brave attempt to do the change of ownership myself; I would have been fine if I knew the name and address of original seller plus proficiency in Chinese. In the end only way it was done for the lady in Philippines to hijack my computer and fill the details herself, However when it came to filling the details of my county in England, Dell Server through a hiccup and drop down box would not work. This had to be repaired and process was duly completed. Unfortunately the story does not end there. Three months later the monitor displayed 3 large clusters of dead pixels and whole miserable process restarted. Several phone calls to USA and UK, some brave soul in USA transferred to another American in UK who took my details and promised that replacement will be with me very next day. No monitor arrived; once again into breach phone calls to USA hooked me through auto calling system. After tapping various responses into the phone I was connected to someone in INDIA who asked the same silly questions again and asked me to hold and after couple of minutes the line went dead. The next day I repeated the procedure and same thing happened again. The day after I tried again and same thing happened again. Later in the day I tried again and once more ended up in India. The seemingly polite lady advised me that she was going to transfer me to the right department. When asked she did not seem to know where the right department was, I duly advised her, I will be very angry if my line went dead and was assured the she does not delve in such a process. However when I did get to speak to right person in Philippines things went fairly quickly, may be because the monitor is dispatched from Germany. This is still not the end of story; I had to register my new monitor with DELL to make use of any further warranty claim.
If you are sitting there with a DELL product thinking you only have to lift the phone to get that warranty, you better think again