Top critical review
15 people found this helpful
even more useless adviser I spoke with for about 40 minutes or ...
on 7 January 2016
Why three stars? Well because I've not yet actually got to use the monitor. The monitor came in the box which was obviously beaten, so from this point I started taking pictures of the unboxing. Upon discovering the scuff marks on the display itself, I knew it had very little chance of working, set it up and turned it on and to no surprise, it wasn't working. Contacted Amazon Live chat where the first Adviser I spoke to said "it's not in stock you will need to buy it again from another seller" and while expressing my dissatisfaction that chat mysteriously disconnected. The second, even more useless adviser I spoke with for about 40 minutes or so was saying that I would need to buy it from another seller, Which I did and that cost me an additional £10 on top of my original amount paid out. so I told her to refund me my original amount paid out as well as my £10 additional amount in which she pretty much said no. I asked to speak with a manager to which she replied "I understand you want to speak to a manager" and then didn't put me through as requested. Later in the chat with her after me wasting further time on the issue at hand and expressing furhter dissatisfaction she proceeded to say "I can't resolve you issue, unless you have a different issue i can help with, i'll be ending this chat". That line made me laugh, partly because she used the word "help" when she's been everything but, and also that she pretty much said that she can't resolve my issue so i'm still a dissatisfied customer and she'll pretty much just end the chat to get rid of me. I work in customer service myself, and although I'm talking on the phone to customers and not live chat, If I had done what she did, i'd be very close to unemployment, not only has she failed to resolve my complaint, she must have also failed some sort of compliance for acknowledging i wanted to speak to a manager and not doing so. After she sent that pleasant little message I then responded "You can end this chat when you can process a refund of the money i've just paid in order to get the item i originally intended in purchasing and can give me some sort of reference code, thank you." she then sent a message shortly after stating "I understand you're upset and I regret that we haven't been able to address your concerns to your satisfaction. However, we are unable to issue a compensation for an item that is sold by a seller." and literally ended the chat that same second. So while I have a look around to see if there are any decent advisers who can put me through to a manager, I'm still awaiting the delivery for my new monitor at which stage I will edit this complaint based on my experience with it, and hopefully it's not broken.