Top critical review
4 people found this helpful
Not fit for purpose
on 15 April 2014
I bought this mainly for the ADF scanner as I need it for work but it rarely works for a variety of reasons:
The ADF does not detect the paper.
Dialogue box pops up saying my PC cannot detect the scanner.
When it actually does work it only scans a couple of pages then a dialogue box says there was an "error" and it has lost connection.
"Cannot retrieve image from scanner". Then I lose my whole scan file.
The paper gets jammed.
Dialogue box says there is a jam in the ADF when there is not.
It scans when there is no paper there so I get a scan of blank.
When I hit cancel it gets stuck on cancelling & I can't do anything with it so have to switch it off & start all over again.
I could go on but I need to sleep, been up all night with this useless machine and will have to submit my work report.
The printer has been gapping from the beginning and progressively getting worse then finally the black stopped printing altogether.
They sent me a replacement, I would have preferred a refund. So I finally get around to using the replacement, which I am now dreading to use due to all the previous problems and guess what? The replacement is just the same, gaps in the black print. I've shaken cartridges, realigned/cleaned heads & nozzles but the print is still sketchy. The ink cartridges are difficult to use, you must use expensive Epson ones only & you have to use all coloured cartridges even if you only need black, else it won't work at all. The scanner is not working at all, starts scanning then stops & keeps saying there is a communication error. First and last time I ever buy an Epson printer. Print is dying anyway.