Top critical review
3 people found this helpful
Good at first, then problems.
on 15 June 2015
At first I was impressed, after buying this two months ago. The machine is sturdy and was easy to assemble and lubricate.
Then I started to get an error message, 'Error E5', and the machine would shut off in mid-run. This problem has become more frequent, to the point where it happens each time I try to use the machine. I'll be running for maybe three or four minutes, getting into my stride, and without notice it will stop, with this error message. Pretty alarming. Each time I've switched off/unplugged the treadmill like the manual says, but to no effect.
So this morning I called York Fitness's helpline and after listening through a couple of company messages I then heard a message saying that the helpline has been closed 'for reasons outside our control' and to email instead. So, I've sent an email asking for a fix or a new machine, but I'm getting a bad feeling.
At the moment I wouldn't recommend anyone to get one of these.
I'll update this review if I can once I see what happens with my email to the company.
EDIT: The York Fitness helpline closure is apparently for the next week or so as their systems have crashed. It would have helped if their automated message said as much,rather than me having to dig out an alternative number and make three calls to get this detail. There's no fix for this problem, it needs a replacement machine. Excellent service from Amazon, who are sending a replacement. Although packing the old machine for return isn't something I'm looking forward to. Hopefully the replacement treadmill will be up to the job.