Top critical review
3 people found this helpful
Nice product but poor customer service.
on 20 December 2016
I bought the pink balance bike for my daughter as a Christmas present. The bike was purchased early and left in the box after a quick check to make sure everything was there, which it was. On assembly I noticed the front wheel which comes pre assembled was on a slight angle. On removal of the wheel I noticed the front bearing cap (plastic) was cracked. I have contacted the seller to be advised I need to purchase a spare part. I cannot believe I have to purchase parts to replace a faulty component on something which is brand new and has not been used. Hopefully the new part will arrive in time so my daughter can play on her bike for Christmas. I can then review the bike properly.