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Customer Reviews

4.1 out of 5 stars
4.1 out of 5 stars
Size: Printer With Start Up Toners|Change
Price:£89.99+ Free shipping
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on 22 March 2013
Having read many of the complaints and bad reviews of this product (especially about the set up process) I was a little worried when I took the plunge. How "hard" could the set up really be?

If you don't know anything about computers then yes, this printer might be a pain. Installation is not plug in, power on, and you're done, no - there is an actual set up process. Unless of course you're just using it as a USB printer in which case it might well be plug and play. But if you want to set it up on the Wireless network and on Mac OSX then here was my experience and tips.


First of all, yes, you will need a Windows Laptop (or Windows Bootcamp) to do the initial set up. Start by removing all the packaging material from the printer (including all the ones inside). Plug in and power on. Next, connect the windows laptop to the printer via the usb cable provided. This should start the installation process. If not, the USB connection acts as a drive, double click "My Computer" and you should see the HP Installation Software. Start it and it will walk you through the installation process.

If you can't find the drive, try unplugging the USB cable, pause, and try again.

During the set up procedure it will install the drivers to your windows laptop, after which it will then walk you through the wireless set up (Install for wireless printing) and ePrint setup. If/when it asks you for your selection of "Automatically Find Network Settings" or "Manual/Advanced" I clicked on advanced (which isn't so advanced) really you just choose your network and enter the password, it will then try to connect to the wireless network and you're done.

If you want to add the printer to another windows laptop, then on that laptop, click on "Devices and Printers" and "Add Printer" and then choose "Network, wireless, and bluetooth" printers, it will then show a list of available printers. Find the P1102w and follow the instructions.

Note: If you have installed the drivers, but want to change the network configuration later, you can access it by going to the Windows Start Menu -> Programs -> HP -> Wireless Configuration. Which will walk you through the wireless set-up again.

==Mac Setup==

Now stroll over to your Mac, I have an iMac with osx 10.8 installed, so the following instructions may differ if you're using an older/newer version - but here it goes.

Click on the Apple Symbol (top left) and go down to "System Preferences", now click on "Print and Scan". Chances are your printer list is either empty or full of printers that you have used previously, don't worry about that, at the bottom left of the box is a '+' symbol for you to add a printer. Click on it and a new window will pop up showing all available printers. If your P1102w is connected to the network and ON (make sure its on, by default it stays on for only 5 mins! - Very annoying!) then it should show up automatically.

Now highlight the printer you want to use and a drop-down menu bar that allows you to choose what printing method you can use - mine automatically chose "AirPrint". While there is a bigger emphasis on Apple computers to use AirPrint, I found AirPrint to be awful. It would take several minutes for the file to print, if at all. So instead, click on the drop down bar and choose "HP Laserjet Professional P1100W, 5.0" or whatever HP driver shows up. This then starts the HP installation process for your mac. Once the drivers have been installed the printer is now set up for use.

Now open your favourite word processing document and bash out a few words and try to print. If it isn't your default printer then you will have to go to "file"->"print" and manually choose your printer. If it's your only printer set up on your mac then you can just hit the print icon. Now print something (again, make sure the printer is on!).

Here, I found the difference between the "Airprint" and "HP Laserjet" drivers. If you set-up using airprint, chances are it does nothing - you sit there waiting and waiting, on the other hand if you chose the HP drivers, then printing is almost instant. Yes, almost instant, it starts printing almost as soon as you let go of the mouse click.

Finally, lets get rid of that awful "5 minute auto off" - If you closed your printer settings window, go back and open it. "Apple Icon" -> "System Preferences" -> "Print & Scan" and double click on your printer. A new window will pop open, that's your print queue. Now click on the "Settings" icon, and in the middle of the pop-up window is "Show Printer Webpage" click on it and a new browser window will appear that connects to the printer over the network (make sure the printer is on!). Then head over to the settings tab where you'll find the auto-off set to 5-mins. Change it to whatever you want, but for me 30 mins is fine. Hit apply and you're done. Feel free to explore any other settings you want to change.

And you're done.

Note: When you turn on the printer, it takes a moment for the printer to be recognized by the network, it then takes a moment for the Mac to find the printer on the network, so the first print job might take a minute - but after that, following print jobs are instant.

Note: If you want to change the Auto Off settings in windows - then either: Go to the Windows "Start Menu"->"Programs"->"HP"->"HP ePrint" and it will automatically open a browser window to the printer's webpage or alternatively manually type the IP Address of your printer into your browser (assuming you know it, or know how to look it up).

===Extra tips!===

Added: 5 Nov 2013

According to more recent reviews the printer now comes with Mac Drivers. No need for a windows computer for the installation process.

If you let the printer go into sleep on its own, you can wake it just by sending something to print! ~Awesome.

If you find yourself having to re-install the printer whenever you restart the modem/router (because the printer's network address keep changing), be sure to change your router settings so that your printer has a "static" (non-changing) IP address.

I also managed to figure out how to work the Duplexing (two sided printing), its easy once you know how.

If you're using Word go to File -> Print -> "Copies and Pages" -> "Layout" -> Select "Two-Sided: Long Edge Binding" and then print. It'll print off a bunch of one sided pages. DO NOT CHANGE THE ORIENTATION OR PAGE ORDER. Just lift out the stack of pages as is and stick it back in the paper tray. Lift the toner lid and close it again. It'll then print off the other side. Once it's finished you'll have double sided print! Great for printing off long forms.

If you're viewing a PDF in Preview (Mac) and you want to print double-sided go to "Print" and next to "Copies" is a "Two-Sided" check box - check it. Now print, and follow the same procedure as before. Lift out. Stick in. Lift Lid. Close Lid. Et Voila.

(Btw, I've had the printer 8 months now and still happy with it.)

==Printer First Impressions==

So far I am very happy with the purchase, the printer works perfectly on my Mac, its small, smart, compact, and best of all it prints on 3"x5" index cards, which was the main reason why I bought this printer. Set up process took about an hour (less if I had read this review first!).

There is the duplexing option on the Mac, but unfortunately it is manual, and ... buggy. It involves printing off one side of the pages, reloading the pages, and hitting a non-existent go button (the work around is to lift the toner lid, and closing it again, strange I know). If you're looking for a fully automatic duplexing printer then you might want to look elsewhere.

While not been using the printer long, it is small and compact and perfect for the occasional printing. The toner cartridges are expensive, ~£50 when I last checked. But these should last a long time if you're only printing every now and then. Chances are I won't need to replace it for a year or two - but if you're print happy, then you might want to consider the running costs.

Overall, very happy with my purchase, and not sure what all the fuss was about. It worked fine for me.

PS: If you're deciding between this printer (Sold by Amazon) and the other one currently listed (that is a pound cheaper) make sure you buy the one sold by Amazon. I have read reviews that the cheaper one sold by a third party distributor does not come with a genuine HP toner cartridge - and therefore no warranty. While the one sold by Amazon has not been tampered with and comes with an original HP toner. It's not worth saving a pound if you're gonna get ripped off.
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on 16 March 2013
Great printer. Smallish footprint and works great with Mac once you get your head around it. Here is what I did to get it working wirelessly.

1) Set Firefox to be your Default Browser (NOT SAFARI!!)
2) Connect printer to Mac using USB and install from disk.
3) Visit [...]
- Search for 1102w firmware and find the firmware mac (dmg) update (there was 2 when I did it one for windows and .exe file and .dmg for mac). Download run and install.
4) Open system preferences and go to print & scan, select the printer from the left, and click options and supplies, then utility, open HTML.
5) In the HTML configuration go to networking tab and select wireless on the left.
- Select your wireless network from the list of Available Networks (SSID) and press the << button to copy the network to the "Current Network Name" box.
- Compete the authentication selction with your network passwords.
- Click Apply at the bottom, then OK on the next screen
6) Select bonjour from the left hand menu
- Check enable bonjour
- Click Apply at the bottom, then OK on the next screen
7) OPTIONAL: I then set my printer in the IPv4 congifurator to have a manual ip address
8) Back to System Prefs on the Mac and Print and Scan.
- Click the + button under the list of printers and your new printer should be shown in the list of nearby printers.
- Dont install yet, first delete the printer from the box above by selecting it and pressing the - button.
9) Now install the wireless printer via the + sign and viola! - Wireless printer installed that works with iPad, iPhone and your Mac.
10) OPTIONAL: - Throw USB cable in a drawer somewhere, with all the other cables you no longer use.

The whole thing shouldn't take more than 5 minutes.

Printing is a breeze. Enjoy!
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on 2 September 2012
Bought to replace a Laserjet 4 that had kept going for 20 years so I did feel some loyalty to the brand. I was a little concerned by some of the reviews reporting problems with wireless set up as I'm not a techie, however, it was a feature I was keen to have.
In fact, I needn't have worried. Instructions were clear enough although some of the pictures could have been a bit better. Set up one desktop and two laptops - all Windows 7, quite easily following the HP guide and on screen instructions after connecting USB. Once that was done, used the passcode from my BT Home Hub to set up the wireless for each computer.
I like -
Printing from all around the house very quickly and also turns itself on and off which is really helpful.
Compact on my desk, smart black to match everything else and also helpful and easy to be able to remove paper & fold up front when I know I'm not going to use for a while to keep dust out.
Good quality printing - quick and quiet enough for me.
No need to have yet another USB lead connecting my computer items. (the USB lead provided was actually rather short so just as well I didn't need to use it apart from the set up)
Glad I bought this. Amazon delivered promptly as usual and a good price.
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on 27 August 2013
After spending years using inkjet all in one printers, choosing different brands to find the one that is reliable and reasonable to run, I thought I had with the Kodak range of new so called low cost inks, blah blah blah. But that failed me many times with poor print quality, wasted ink through printed cleaning etc, unable to use black in without the colour! rip off.
Anyway that got side kicked and I plumped for this HP1102w after reading some good reviews, I was unsure about mono but after years of hassle with colour printers and a small business I now have, I thought it would do. It does more than will do! I am blown away by the quality of the print and the speed of delivery of the print is unreal! The days are gone when the printer is doing its noisy printing stuff which seemed like a age, with the HP1102w it is rapid, almost seems like it prints a blank page! The page when it prints just glides out, no print head going from left to right for ages.
Putting the printers IP address accesses the settings page which tells you how many prints you have run off so far amongst other information. which is handy.
The printer is a lot smaller than I was expecting fitting in to any situation,looking neat and stylish being black.
The paper loading tray is at the bottom and holds plenty of paper.
Setting up was a breeze, I was set up with wireless in 20 minutes, the setup process even found my wireless password automatically, so no hassle what so ever for me!

The only negative was the eprint feature was a hassle to setup, I couldn't seem to find enough information about it and how to find the printers email address. Basically the Eprint feature allows you to send a document, email,web pages etc by email to your printer. It can also be done with a smart phone app.

The only thing I can think that is lacking and would improve this printer is a built in display screen which I must admit I miss, it seems not a lot can be done at the printer end ie printer maintenance, check ink level, cartridge change,paper align, etc but hopefully this printer will be mainly hassle free so this feature isn't needed like with inkjet printers.
The only thing I have found that can be done at the printer end is a test info page by holding down the X button for a few seconds,
a warning though, give a chance for the printer to respond when doing this and waiting for Eprint and sometimes wireless prints.
It isn't instantaneous sometimes so you could end up with many prints if impatient!

Really hoping I have found a printer that will serve me for many years.
For now I would greatly recommend!
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on 17 September 2013
I bought this printer on the strength of the brand and the fact that I use HP laser jet at work and never have had any problems. However this is possibly the worst printer I have had. It arrived and immediately started printing totally black pages. This is a common fault I have since found with this printer. However I eventually managed to get it to work and decided to keep it and not send it back. When the toner cartridge ran out I replaced it and same again, totally black pages. After endless driver reinstalls and firmware updates and the odd "slap" it started to print normally. However when it came to replacing the toner cartridge again, the same totally black pages. I had had enough of this printer by now and contacted HP - they were pretty useless. There help system just sends you out emails from reps who are unable to solve the problems. I eventually had to email the president of HP and only then did I actually get somewhere. I sent the printer back. The amazon seller, waytosave, are simply wonderful. They were helpful from day one and eventually replaced the printer. My advice to you if you are thinking of buying this printer is DON'T. It is very unreliable, the refills are expensive and just do an internet search to find out there are many many unhappy HP customers with this cheap and nasty little printer. There has to be a better printer out there than this little badly put together piece of plastic. It really is awful. And HP - you try finding anything useful in there forums or actually get anywhere with their customer service - its a bit like Alice going down the rabbit hole - its designed to ultimately frustrate you and make you give up. My advice contact the president of the company directly - I did and got offered a new printer then and there after weeks of haggling with "reps" who apparently were there to help - yea right!!!!
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on 24 January 2015
I want to update the review I wrote from the end of my tether yesterday on this product and which I'll leave on at the foot of these new comments:

UPDATE: Following on from yesterday, I took up some very helpful suggestions from other reviewers and did eventually and thankfully manage to connect the product to my network. It helped also downloading a couple of HP printing apps to my phone and tablet.

The most useful tip was to ditch the CD installation altogether and connect the printer to my network by pressing its WiFi button and the WPS button on my router. They found each other within a few minutes and, so, the printer now appears on my network. Very simple, really.

The supporting documentation, sparse as it is, suggested that I needed to go through the CD installation after the so called HP Smartinstall (which was supposed to kick off automatically when the printer was USB-cable-connected to the netbook) turned out to be non-existent.

So, anyway, thus far, I have been able to print documents from my iPhone 4s and my Google Nexus 7 but, when sending them from my netbook, the printing process takes much longer. I assume that can be sorted out and will persevere. The interesting thing for me is that I had to rely on what others had written about their experience; the docs that came with the printer really didn't help at all.

The print quality is very good and printing from the phone and tablet has been pretty well instantaneous and has been successful sending the documents from upstairs to the printer in my office at the other end of the house.

By the way, I have still not been able to get past the part in the CD installation when I am asked to connect the printer to the netbook. It just doesn't work and, as a result, I have no supporting software installed from the CD other than a folder with a set of hyperlinks to HP shopping online. Maybe I was unlucky and got a faulty CD.

However, with grateful thanks to other contributors, I do now have a functioning printer which does the job I require of it.

Had the product information been more helpful and had it not led me down several frustrating and time-wasting paths, I'd probably feel justified in giving four or even five stars. But the irritation and annoyance caused unnecessarily by the poor supporting info means it now gets 3 stars from me which is a vast improvement on yesterday's solitary star.


ORIGINAL COMMENT: I have a perfectly functioning wireless network on which I have used a number of wireless printers over the past few years. I know my way around and have installed at least three previous printers on my network without a problem - usually within minutes of unpacking the printers.

Contrary to expectations, this printer does not come with a so-called Smartinstall program built in. It does not appear in the My Computer window and fails utterly to set up for wifi. I am totally frustrated with it after four hours of switching things on and off, unplugging, re-pliugging, installing, consulting with HP FAQs etc.. You have to use the accompanying CD but it only takes you so far. It does not install properly as a wifi printer.

It prints: yes, but only via the USB connection which proves it is connected to my netbook. However, during the CD installation process, there comes a point when I am asked to connect the printer to the netbook via the USB cable (see picture). At this point, I do so again and again and again and it sticks on telling me that it is 'waiting for you to connect the product'. Useless, bloody useless! I am not techy but I am also not an idiot.Can anyone suggest what to do?

The on-CD manual is no help because it assumes the installation program will automatically go beyond the 'waiting for you to connect the product' bit when you connect the printer via the USB: BUT IT DOESN'T!!!
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on 5 October 2015
In over 20 years of using and installing printers, this has been the by far worst experience so far - it is really true that for this product, HP has done an extremely sloppy job, and as a result many features cannot be installed. I am able to print using a USB cable and my Windows 8 x64 laptop as Windows managed to install the printer on its own - the HP software simply does NOT work, and almost everything about it is faulty. Examples:

(1) The package contains an information sheet "Smart Install Removal", saying: "The Smart Install Feature is now disabled by default. For more information, please visit - trouble is, if you do this, the HP website returns an error saying that the requested page doesn't exist!

(2) The "Getting Started Guide" offers two routes towards installing the wireless printing feature, writing that this depends on whether a certain blue light is on. It also mentions that the computer has to be connected to the network and the printer has to be turned on - but they don't mention that printer and router should be paired as well (as was pointed out on the "answers" sections here in amazon). Sadly the pairing didn't work, and I didn't get a blue light, so I tried the installation via USB cable.

(3) The "Getting Started Guide" then predicts that the "Smart Install" installation should start automatically but offered a back-up plan using the CD included in the package. Given that HP seems to have realized that it isn't smart enough to install the printer and had communicated the removal of Smart Install, I used the CD. Here the "Getting Started Guide" instructed to double-click on SISetup.exe - however, this file didn't exist on the CD!

(4) The CD has all kind of other files, however, including several exe files - so it took a while to find "HpSetup.exe" which does launch the set-up wizard.

(5) The set-up wizard works fine until it asks to connect the printer via USB cable - as it will NOT recognize that the printer is connected, even though Windows recognizes it and happily prints documents on the printer!!! Following the advice of another buyer in the "Answers" section of amazon, I waited 30 minutes - but the HP set-up wizard just wouldn't recognize that the printer is connected. As a result, also no wireless set-up was possible. By the way, the wizard also couldn't recognize the printer when trying "connect via USB". The set-up wizard really should have been named "set-up moron"!

While HP legitimately may argue that a user's particular configuration may impede its software to run properly, there is no excuse for things such as manuals referring to files that do not exist on the CD provided. It shows that the entire installation software is extremely poorly done and that hence it is not at all surprising that nothing works. I on purpose have bought a wireless printer but now cannot use it because of this software issue - I feel defrauded and would not buy an HP product any more. If you want wireless printing, I strongly advise against this product (and probably HP in general)!
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on 29 August 2012
Complete joke of a wireless printer if you want easy set-up on your Mac but great once it's going.

I spent over two hours trying to make it work from my iMac (OS X Lion). The set-up is a total disaster, no way of configuring wirelessly on Mac without going into the set-up site over and over. It worked fine wired but just couldn't get it going on the network despite trying every option. I was just about to send it back but then found a tip from a user - not HP - on their support/forums site. I removed the HP software and installed it through Bonjour. Et voila. Problem solved. Shame HP didn't bother covering installation tips for Mac in their manual as once it's going, it's a fab little printer.

Works beautifully from all my devices including our iPhones, iPad, Windows 7 Ultrabook (the driver is very clunky to set-up though). For £80 it's a super-fast, space efficient bargain and I would happily recommend it with these reservations in mind...
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on 12 July 2014
What a waste of space, the printer would go into sleep mode but then not wake up when required, I had to manually switch the machine on. Wireless connection kept dropping out, I have a number of other wireless devices, all of which maintain connections.
HP website a waste of time, no solution found and no contact numbers to be seen.
Amazon assistance was great, they couldn't help technically but gave me a contact number for HP. HP direct help was so so, when I gave them the serial number of the printer they said that it was four years old and out of warranty. I pointed out that the manufacturer's plate on the printer showed that it had been made in Vietnam in January 2014. HP technical assistance tried to resolve the problem but eventually gave it up as a bad job and advised that the printer be returned for credit.
Amazon returns procedure was faultless.
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on 16 September 2013
Like most wireless printers to work with Apple computer it can be a real pain, so after receiving the HP P1102w with the Mac disk for the set-up, I thought this was going to be a real breeze. However after loading the disk you are told to go to apple store to load the new drivers which then tells you 'no drivers available for this model'. Fortunately I had read a review on this printer before purchase (dated 22 of March 2013 By Kho Minh "Kho" UK) which was brilliant and if you follow the instructions you could have the printer working within 30 minutes, although as he states you will also need a PC for the initial setup. However in the initial CD installation if you root about you can find a walk-through installation for a Mac. Although it's still early days, the printer itself is a wonderful compact laser printer and almost prints immediately you press the print key! Besides this printer I have three other printers, one laser printer, one colour printer, and one multifunction wireless printer and the P1102w is by far the best of the four. Earlier this year I had purchased through Amazon a Canon multifunction printer which would not feed the paper; the Canon backup and service for this printer was virtually non-existent so I returned it to Amazon; if it hadn't been for Amazon's brilliant service and feedback I would never have acquired the P1102 w.
Hope this helps anybody considering this printer.
PS I would have given this printer five stars, but omitted one because of the disk for the Mac not having the drivers.
The computer is a MacBook Pro OSX Version 10.8.5
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