Top critical review
18 people found this helpful
So massively powerful it jams itself so badly it becomes unusable without taking apart
on 4 August 2014
Really sad to give this shredder 1 star, but the way it's designed, it just appears to accentuate any minor jam into a major catastrophe. I've had it about 2 hours, and already it's jammed twice, both to the point where I had to manually unscrew the thing to get inside.
The first time was bad enough that I had to take it apart, but I managed to pull out the pulped, jammed paper in a few minutes with the help of a screwdriver.
The second time, it jammed so badly that it took me about 30 minutes with a sharp knife to cut the paper, a screwdriver to lever the paper out, and some long-nosed pliers to attack the most densely compacted areas.
The entire inside of the grinding compartment got to the point where the powerful motor had packed so much paper in, and so incredibly densely, that the machine was effectively, dead.
Here's a shot where I've removed the middle section, but you can see the top bit which is still compacted and rammed to the point where it's as hard as wood, and took some serious sweat and a lot of swearing to clear:
The instructions say "to pour in some vegetable oil to help unblock it" but in my case all it did was to further solidify the jammed mass of shredded paper pulp, and make the whole process messy, dangerous, and incredibly frustrating because the damn this is also extremely heavy (you would break a toe if it slipped from your hands with the oil seeping everywhere, that's for sure).
If this device just had a simple guage before the main grinding wheels to stop too much paper going in before jamming, it could be a good device. As it is, it's just too easy to mis-judge how much paper you're putting in, and it doesn't give you any second chances. In the few seconds you get to realise something is wrong and press the reverse button, it's just too late - jamming Armageddon is upon you!
After the first jam I thought I'd learnt my lesson and was willing to persevere, but after the second one and all the hassle, mess and stress, there's no way I'm not sending this back.
Really disappointed, as apart from this issue, it's as the top review said, a beast, and would easily handle your shredding needs.
Bottom line - it's just not worth the risk.