on 2 July 2016
After months of reading through reviews of various rattan sets , I finally decided on this one. I got the two chairs, 2 seat sofa and table. I am delighted with it. It took about an hour and half to build and first chair was fiddly but after that it was fine.
All bits were there. All plastic but very sturdy. Seat pads nice aswell.
The first table arrived with a crack at the corner, however I cannot fault amazon, as they replaced next day and picked up next day aswell, with no quibble at all.
I've attached a photo, cushions are still in plastic as was about to rain!
on 7 June 2014
This product arrived well packaged but I was only able to erect one chair as there was only one pack of fixing nuts and bolts. Amazon customer service was excellent and gave me a contact number to order spare parts. After waiting 25 mins to talk to Keter's customer service they agreed to send the replacement fixings. They arrived a week later but when I started to erect the second chair, I realised the feet were missing. Also, the bolts were shorter than the original ones - fortunately I had some spare because I needed longer ones for some of the fixing. Another 25 minute wait to order the feet, which I'm hoping will arrive shortly. Having said all that, I'm very pleased with the final product - it is well made (although some seams needed nudging into place) and looks very good. If Keter's customer service was as good as Amazon's, this product would have 5 stars.