Top critical review
293 people found this helpful
A great radio, but ...
on 17 April 2009
It's a great radio - lovely sound - but ... I'm on my second one now, and it still has problems. The first one wouldn't turn on under battery power (the optional Chargepak). So Amazon sent number 2. This one - wait for it - won't turn OFF under battery power.
Here's the good bit. Pure's technical person said that I'd need to download something 'onto my PC' from their site which would fix it. I use a Mac. "Sorry, we don't support Macs". "I don't have a PC, so can you sent me a new radio that works?" "No, because we've solved the problem". "Solved the problem? The problem ISN'T solved - the radio still won't turn off - you just want ME to fix it".
Basically, as I understand it at the end of that conversation, any replacement radio that a retailer might have in stock would suffer from the same issue and would need the fix downloading and installing. So I'm deeply unimpressed. Pure have sold a radio that doesn't work properly. Owners are then expected to fix the problem themselves, and they not only have to have a computer to do it, they have to have one type of computer. I don't know about Pure. I'd say that was Poor.