Top positive review
157 people found this helpful
Team Sonos, Second to None!
on 10 December 2013
OMG!! My old system of stacks had died and I literally spent months researching various options to replace my old faithful. I liked the idea that the Sonos system would stream anywhere in the house and even play different music in different rooms, which would mean my wife could enjoy something different in one room while I was listening to something else in another room. But I must admit I was wary, technology and I are not terribly compatible, idiot proof usually makes me feel like... Well, an idiot!
All things carefully considered I decided to take the plunge and attempt to move with the times, after all I have a pretty extensive digital music library. I ordered a bridge and a Play 5. My order arrived swiftly and I downloaded the Sonos App, plugged everything in and... Nothing! The App repeatedly told me there was no Sonos system to connect to and I was left feeling like the afore mentioned techno idiot! After much messing about I decided to skip the bridge and connected directly to the Play 5 by plugging it straight into the router. Techno idiot no more! The sound was amazing, I was completely blown away.
The next day I phoned Sonos Support and explained my problem with the bridge. I have to say the Sonos Support Team are second to none, friendly, helpful, and the patience of saints - taking into account they were dealing with Techno Idiot! The bridge required a factory reset and a software upgrade which got everything going. Then they transferred my entire music library to the bridge for me, no short task. After an hour on the phone the system was up and running beautifully and I was in seventh heaven. An hour later the system crashed! I was more than disappointed, but next day I was back on the phone to the friendly support team who got me running again and explained that I might have to reset my router if it did it again. Resetting the router consisted of turning it off and then back on again and that was exactly what I had to do every day at least once.
After a week of this I was seriously thinking of packing the lot up and sending it back. An email to the Sonos CEO was swiftly answered and followed up with several telephone calls from a senior technician who was able to analyse my Sonos system and identify the problem, which I hasten to add was not down to the Sonos system at all, but my crappy BT Router. At this point I would expect most companies to wash their hands of the whole problem, after all it wasn't their doing, not so Sonos. Following the advice given I purchased an Apple Time Capsule (my choice, there were various options, but I'm a Mac user) and Sonos were back on the phone to set the whole system up for me. The sound quality is out of this world, the support is out of this world and I really cannot fault the Sonos Team. I am a total convert, having just placed an order for a second Play 5, there will be more Sonos purchases to follow over the next few months. If you have any doubts about taking the plunge, don't worry, Team Sonos will be there for you should things not go quite as well as you might have hoped - and trust me, they couldn't be much worse than my initial experience!