Most helpful positive review
4 of 4 people found the following review helpful
Very good shoes but wrong colour delivered twice
on 21 February 2012
I received the shoe within 2-3 days of ordering it. The quality and finish were really good and I was impressed with the way it grips the feet with enough padding and support. The looks were also very good and expensive.
However, I had ordered Brown but what I received was another dark colour which is not even shown on amazon in any of the options.
I raised a replacement request which, thanks to amazon's excellent return/replacement system, arrived within another 4-5 days. However, it was again the same wrong colour.
I was quite disappointed and thought about calling up their customer care. This was clearly a mistake, because the customer care executive seemed to be in a hurry and did not listen to me completely, kept cutting my sentences, and sometimes did not understand what I was saying because he wouldn't listen to me fully. I gave up talking to him after some time.
I ended up keeping one of the shoes even though it was the wrong colour because the quality was really good and I had got it when a discount was running. I noticed that a similar issue occurred with another reviewer and he too did the same!
On closer inspection of the box, I have found that it mentions the colour as Brown, but I have gone to another retail store which stocks the same shoe in actual brown colour and found that the box there also said brown. So, it seems amazon have got it stocked with the wrong colour showing on the boxes, and the staff probably doesn't check whether the inside shoe is of the right colour.
Bottomline: The shoe is really good and I'd highly recommend it irrespective of colour. Also keep in mind that its slightly more loose than standard shoes and ordering a size smaller than the usual could be recommended. I had ordered a smaller size after reading other reviews and I am happy with the size delivered.