Unexpected Call / E-mail from Amazon? If you receive a suspicious phone call claiming to be from Amazon, asking for payment or offering a refund you do not expect, please do not share any personal information, and disconnect immediately. You can report spam calls via Action Fraud at https://www.actionfraud.police.uk. Please also note that Amazon will never ask for your personal information, or ask you to make a payment outside of our website (e.g. via bank transfer, emailing credit card details, etc.). If you received an e-mail regarding an order or Prime membership, or anything that you don't recognise, please forward the e-mail to email@example.com and then delete it. Kindly do not click on any links in such emails. You can get tips on safe online shopping from our Help pages and watch a short Help video on identifying phishing e-mails.