Unexpected E-mail / Call from Amazon? If you received an e-mail regarding an order you don't recognise, please check Your Orders in Your Account. If you can't find a matching order, the e-mail you received wasn't from Amazon.co.uk. Please do not click on any links on such emails. To report a suspicious e-mail, please forward the e-mail to firstname.lastname@example.org and then delete it. Please also note that Amazon will never ask for your personal information or to make a payment outside of our website (e.g. via bank transfer, emailing credit card details, etc.). If you receive a suspicious phone call claiming to be from Amazon and asking for payment or offering a refund you do not expect, please do not share any personal information, and disconnect immediately. You can get tips on safe online shopping from our Help pages and watch a short Help video on identifying phishing e-mails.