Need to Return or replace an item? If you ordered the item, start a return from Your Orders. If you received the item as a gift, go to Gift Returns.
Unexpected E-mail from Amazon? If you received an e-mail regarding an order you don't recognise, please check Your Orders in Your Account. If you can't find a matching order, the e-mail you received wasn't from Amazon.co.uk. To report a suspicious e-mail, please forward the e-mail to firstname.lastname@example.org and then delete it. Please also note that Amazon will never ask for your personal information or to make a payment outside of our website (e.g. via bank transfer, emailing credit card details, etc.). You can get tips on safe online shopping from our Help pages and watch a short Help video on identifying phishing e-mails.