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Contact Marketplace Sellers

You can contact a Marketplace Seller both before and after placing an order.

To contact a Marketplace Seller before placing an order:

  1. On the Product Detail page click on the name of the Seller.
  2. On the next page, at the top right, click Ask a question.

    Note: Occasionally, the same product will be sold by different Sellers. In these cases, click New and Used in the product listing page to see the list of available Sellers. Then click the rating of the Seller you want to contact to access the Seller's At a glance page and select Ask a question.

  3. Fill out the contact form. Your message will be routed to the Seller via the Seller Communication Centre. They'll respond to you by e-mail within 2 business days.

To contact a Seller after placing an order with them:

  1. Go to Your Orders.
  2. Locate your order and click onInvoice at the right side.
  3. Click on Request invoice on the dropdown menu. . They'll respond to you by e-mail within 2 business days.

Note: If you need help with an item sold by Amazon Global Store, or with a Marketplace item delivered via a Prime delivery method, please Contact Us.

Note: To contact a Seller requesting an invoice for an item "Fulfilled by Amazon:

  1. Go to Your Orders.
  2. Locate your order and click on Invoice at the right side.
  3. Click on Request invoice on the drop-down menu.
  4. Fill out the information request form. Your message will be sent to the seller via the Seller Communication Centre. They'll respond to you by e-mail within 2 business days.

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